IT Support Specialist
7 days ago
About the Role
DelDOT is seeking a highly skilled Telecommunications/Network Technician III to join our team. As a key member of our IT department, you will be responsible for providing technical support and systems administration for our mid-range and complex local area networks and wide area networks.
Key Responsibilities
- Configure, install, test, troubleshoot, repair, and monitor operation of LAN hardware/software, including desktop computers, data/voice/video communication systems, and peripheral devices.
- Identify and resolve network and telecommunication system malfunctions, including connectivity and functionality for mainframe and remote access and other connections/interfaces.
- Provide customer service through a central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
- Perform routine network systems administration, including addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies.
- Plan, schedule, install, and test software updates and hardware upgrades, and conduct needs analysis of equipment, software, network security, budget, disaster recovery concerns, training, and equipment resources.
Requirements
- At least two years of experience administering computer data networks, including troubleshooting, diagnosing, and resolving computer data networks problems.
- At least two years of experience installing, testing, and configuring computer data networks, including the associated wiring, and network dependent devices and infrastructure components.
- Knowledge of computer data network design or redesign.
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