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Sales Associate Partner Relations

2 months ago

Tampa, Florida, United States EVO Payments International Full time

About the Role:

EVO Payments International is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations, and multinational corporations located throughout North America and Europe.

The Sales Associate, Partner Relations is responsible for facilitating all functions related to ISV partner management and service, including assisting Channel Strategy Managers and leadership with specific tasks and projects as required.

Key Responsibilities:

  • Perform and assist with all functions related to Partner Support and Management
  • Assist in boarding of new merchants as required
  • Maintain current knowledge of EVO products, services, and processes
  • Attend all new product and service training sessions as assigned by supervisor
  • Monitor assigned tasks to ensure completion on a timely basis
  • Perform QA of essential CRM fields in internal databases
  • Record and track activities and exceptions in SalesForce
  • Assist Channel Strategy Managers in fulfilling necessary tasks and projects
  • Outbound/inbound calls and communications with ISVs and POS resellers to assist in Beta testing process
  • Assist with any Partner notifications, setup issues, and product and/or service issues for partners and their merchants
  • Responsible for documenting and communicating outstanding issues to management and associated Channel Strategy Managers
  • Identify and escalate obstacles that prevent successful partner relations within set service level
  • Provide updates to the team when paperwork, agreements, forms, services, etc. are updated within the company to ensure the most up-to-date knowledge is maintained
  • Perform miscellaneous job duties as assigned, and this means any other duties required by management daily and weekly that may be outside the rim of responsibilities within the Sales Coordinator role
  • Coordinate and interact with other internal teams for successful resolution of projects and issues
  • Schedule flexibility requiring earlier or later start/end times due to workload
  • Multi-tasking and adapting to change is important for this position

Requirements:

  • Bachelor's Degree required
  • 3 years of channel and/or merchant services experience preferred
  • Proficient knowledge of CRM systems (i.e. SalesForce)
  • Strong customer services focus and detail orientation
  • Strong oral and written communications and interpersonal skills
  • A critical focus on accuracy
  • Ability to establish priorities, work collaboratively, and meet objectives
  • Ability to work independently, but with a team focus
  • Ability to maintain confidentiality
  • Ability to manage multiple projects and initiatives
  • Good organizational skills
  • Ability to analyze and research an issue; conveying of urgency when necessary, while managing the issue to closure
  • Ability to follow up with an issue/project until completion
  • Ability to prioritize in a fast-paced environment with limited supervision
  • Good follow-through skills and ability to resolve issues in a timely manner
  • Proficiency in Windows-based computer applications (Microsoft Office Suite) and other applications and systems as necessary

About EVO Payments International:

EVO Payments International is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations, and multinational corporations located throughout North America and Europe.

We offer a competitive salary and a comprehensive benefits package, including 401k with match, generous paid time off, medical, dental, vision coverage, plus health savings accounts and much more.

Thrive in a collaborative culture that supports innovation, take advantage of a supportive work-life balance, benefit from global career opportunities and advancement, and enjoy a supportive work environment.

EEO Statement:

EVO is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any employee based on any legally-protected basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), sexual orientation, gender identity, gender expression, and transgender status, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by applicable federal, state or local law.