Network Relations Consultant

1 week ago


Tampa, Florida, United States Elevance Health Full time
Job Title: Network Relations Consultant

We are seeking a highly skilled Network Relations Consultant to join our team at Elevance Health. As a Network Relations Consultant, you will play a critical role in developing and maintaining positive provider relationships with the provider community.

Key Responsibilities:
  • Develop and maintain positive provider relationships with the provider community through regular on-site visits, communication of administrative and programmatic changes, and facilitation of education and resolution of provider issues.
  • Serve as a knowledge and resource expert regarding provider issues impacting provider satisfaction, research and resolve complex provider issues and appeals for prompt resolution.
  • May be responsible for coordinating non-negotiated contracts for new and existing providers as needed.
  • Research, analyze and recommend resolution for contract dispute, non-routine claim issues, billing questions and other practices.
  • May participate in Joint Operation Committees (JOC) of larger provider groups.
  • Coordinate communication process on such issues as administrative and medical policy, reimbursement and provider utilization patterns.
  • Conduct seminars to support the understanding of managed care policies and procedures.
  • Identify network access and deficiencies and develop recruitment and contracting strategies.
  • Coordinate and conduct provider training including developing and distributing provider relations materials.
  • Responsible for providing quality, accessible and comprehensive service to the company's provider community.
  • Provide assistance regarding education, contract questions and non-routine claim issues.
  • Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
  • Coordinates prompt claims resolution through direct contact with providers, claims, pricing and medical management department.
  • Identify and report on provider utilization patterns which have a direct impact on the quality-of-service delivery.
  • Tracks and conduct provider refresher training.
  • Research issues that may impact future provider negotiations or jeopardize network retention.
Requirements:
  • Requires a bachelor's degree and a minimum of 3 years of customer service experience including 2 years' experience as a Network Management Rep; or any combination of education and experience, which would provide an equivalent background.
  • Travels to worksite and other locations, as necessary.
Preferred Skills, Capabilities, and Experiences:
  • Long term care experience.
  • Assisted living facilities.
  • Experience working with Medicaid providers.


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