Customer Service Coordinator

4 weeks ago


Tampa, Florida, United States TGH Urgent Care powered by Fast Track Full time
Job Description

At TGH Urgent Care powered by Fast Track, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients, answering phone calls, and responding to their inquiries in a timely and professional manner.

Key Responsibilities:

  • Answer phone calls and respond to patient inquiries in a timely and professional manner
  • Communicate with patients to provide follow-up direction and assistance
  • Coordinate specialty and referral visits for patients
  • Process referrals and authorizations for specialty services
  • Types correspondence reports, memos, and forms
  • Review and fax progress notes
  • Referral and imaging authorizations and appointments
  • Returns phone calls to patients as needed
  • Maintains a file system for proper organization of work
  • Maintains a clean office environment
  • Appointment documentation as needed
  • Special projects as assigned by the organization
  • Complete trainings as assigned by the organization
  • Manage time to complete priority tasks and projects
  • Assist with front office duties as requested

Requirements:

  • 1+ years of experience in referrals or medical office administration or clinic-based setting
  • Strong interpersonal skills and ability to effectively communicate with all levels of the organization
  • Outstanding focus in customer service
  • Exceptional communication between team members and patients
  • Flexibility and adaptability to meet organization's needs
  • EPIC experience preferred

Work Conditions & Work Schedule:

  • This job operates in a professional medical office environment
  • This role routinely uses standard office equipment
  • Sunday-Saturday 3-12 shifts (alternating weekends) and 1-6 hours shift Monday-Friday
  • May require overtime
  • Sedentary, sitting for extended periods of time
  • Comfortable working 12 hours a day at a computer

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