Installation Coordinator
4 weeks ago
Overview
ARS-Rescue Rooter is a leading provider of residential services in the US, employing over 7000 professionals across the country. With over 45 years of experience, the company has established itself as a trusted partner for HVAC, Plumbing, and Electrical solutions.
We are committed to providing our employees with a comprehensive benefits package, including low-cost health insurance plans, free virtual telemedicine services, and enhanced dental insurance options.
Schedule: Monday to Friday, with occasional Saturdays
Salary: $18-22
The Installation Coordinator provides support services by scheduling installation jobs and coordinating administrative activities to ensure timely completion of work. The role involves maintaining records and data on work performed, supporting good customer relations, and responding to customer inquiries.
Responsibilities
• Receives calls from customers or builders and coordinates service or installation schedules.
• Prepares documentation and entries to activate and place scheduled work into the system.
• Prepares materials lists for scheduled work and coordinates orders/delivery with the appropriate department or vendor.
• Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information.
• Works to resolve customer issues/complaints.
• Prepares employee schedules according to work load.
• Prepares regular reporting of jobs in progress, backlog revenue, and other departmental data.
• Coordinates inspections after work is completed and provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
• Maintains data such as permits and/or completed inspections relating to working job orders.
• May provide quotes on certain types of jobs over the telephone and schedule sales calls.
• May invoice completed work, process lien forms or releases, and call for payments when bills are overdue.
Qualifications
• High School diploma or GED equivalent required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• Previous experience in customer service is desired. Basic computer skills and strong communication/interpersonal skills are required.
• Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing is preferred.
ARS-Rescue Rooter provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination.
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