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Business Operations Associate

2 months ago

Tempe, Arizona, United States Aerotek Full time
Job Summary

The Business Support Associate is a customer-facing role that requires ongoing support of customer interactions, problem resolution, and maintaining general office operations. This position is responsible for providing timely and value-adding customer service to our customers, including candidates, contract employees, clients, and internal partners.

Key Responsibilities
  • Contractor and Client Onboarding:
    • Support candidate onboarding process, including reviewing and completing I-9 forms and validating documentation.
    • Support client onboarding process, including driving business utilization.
    • Manage contractor compliance with key requirements, such as E-Verify.
  • Lifecycle Management:
    • Serve as contact for contractor questions and facilitate communication to resolve onboarding or payroll and invoicing issues.
    • Partner with the center to update contractor records and manage live paychecks.
    • Manage contractor travel booking requests and direct unemployment filing questions.
  • Operational Support Activities:
    • Provide outstanding front office customer service and partner with talent acquisition to manage internal onboarding.
    • Manage internal payroll process and asset distribution and collection for new hires and terminations.
    • Maintain administrative support to all internal and external employees and resolve issues related to process and technology questions.
Competencies
  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide follow-up.
  • Capability of working in a team-oriented environment and delivering/receiving honest feedback.
  • Thorough knowledge of business policies and human resource practices.
  • Excellent written/oral communication and interpersonal skills.
  • Strong decision-making ability.
  • Ability to build strong partnerships with all internal customers.
  • Integrity and ability to maintain confidentiality and personal credibility.
  • Ability to tackle complex issues and develop innovative, practical solutions.
Qualifications
  • 1+ years' experience in a customer service-related position.
  • Associates degree or two years of applicable experience in customer service.
Personal Attributes
  • Team player.
  • Tactful and diplomatic.
  • Self-starter/initiator.
  • Critical thinker.
  • Seeks growth and self-improvement.
  • Flexible.
  • Resilient/composed.
  • Self-aware.