Business Operations Specialist

3 days ago


Tempe, Arizona, United States TEKsystems Full time
Job Description

Job Summary:

The Business Operations Associate plays a critical role in ensuring exceptional customer service and efficient operations within the organization. This position is responsible for managing customer accounts, resolving issues, and providing support to field offices and internal teams.

Key Responsibilities:

  • Manage a portfolio of customer accounts with an aging balance exceeding $3.5 million, ensuring timely and accurate invoicing and payment processing.
  • Collaborate with customers to resolve outstanding issues, utilizing strong communication and conflict resolution skills.
  • Provide data-driven insights to support management decisions, analyzing customer account data to identify trends and areas for improvement.
  • Serve as a liaison between field offices and Operational Support Group, addressing client billing and payment policies, PeopleSoft issues, and other account-related inquiries.
  • Audit accounts to ensure accurate billing and client-specific information, maintaining the highest level of data integrity.

Requirements:

  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with a focus on building strong customer relationships.
  • Proficiency in data analysis and management, with the ability to interpret and present complex data insights.
  • Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results in a fast-paced environment.


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