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Territory Manager

2 months ago

Brooklyn, New York, United States Terrain Full time
Job Title: Decor Key Holder

At Terrain, we're seeking a highly motivated and customer-focused individual to join our team as a Decor Key Holder. As a key member of our store leadership team, you will play a critical role in creating a customer-centric environment that inspires and delights our customers.

Key Responsibilities:
  • Customer Experience: Collaborate with the leadership team to cultivate Terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customers.
  • Product Knowledge: Share décor product knowledge, new arrivals, and current decorating trends to inform and inspire customers.
  • Omni Channel Experience: Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
Leadership and Team Management:
  • Store Environment: Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
  • Decision-Making: Exercise decision-making skills to support problem-solving and enhance each customer's experience.
  • Team Development: Support new hire onboarding and continued education of the team through cross-training of multiple departments.
Visual and Business Operations:
  • Daily Operations: Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
  • Visual Standards: Collaborate with key partners to effectively execute shipment and omni-fulfillment processes; support visual standards, product stock levels, and markdowns.
  • Store Maintenance: Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
Communication and Relationships:
  • Inclusive Environment: Contribute to an inclusive and people-first philosophy; engage with employees at all levels to encourage open dialogue, reinforce follow-through, and ensure that the store team is heard and supported.
  • Communication: Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
  • Customer Insights: Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
Requirements:
  • Terrain Brand Fan: Passion for the Terrain brand and its values.
  • Leadership Experience: 1+ years of leadership experience.
  • Home Décor Knowledge: Knowledge of home décor trends and gardening.
  • Flexibility: Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
  • Eagerness to Learn: Eagerness to learn and grow within the organization.

We offer comprehensive Perks & Benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For additional information, visit our website.

Pay Range: USD $18.00/Hr.

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.