Front Desk Associate

7 days ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time
Key Responsibilities:
  • Guest Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, ensuring that all procedures are followed according to Hilton standards. Verify guest information, assign rooms, and process payments accurately.
  • Reservations Management: Manage and update reservations in the property management system (PMS). Assist guests with booking inquiries, modifications, and cancellations.
  • Customer Service: Provide exceptional service by addressing guest inquiries, concerns, and requests. Resolve issues promptly and professionally, ensuring guest satisfaction.
  • Communication: Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a smooth operation. Relay important information to appropriate departments.
  • Billing and Payments: Accurately process guest payments, including room charges, incidentals, and other transactions. Handle cash, credit card, and other forms of payment securely.
  • Hotel Loyalty Program: Promote and enroll guests in Hilton Honors, Hilton's loyalty program, and explain the benefits of membership.
  • Security and Compliance: Adhere to all hotel security, fire, and safety policies. Ensure compliance with local, state, and federal regulations.
  • Miscellaneous: Assist with luggage handling, transportation arrangements, and other guest services as needed. Maintain a clean and organized front desk area.
Qualifications:
  • Experience: Previous experience in a customer service role, preferably in the hospitality industry. Experience with front desk operations is a plus.
  • Education: High school diploma or equivalent required. A degree or coursework in hospitality management is advantageous.
  • Skills: Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Detail-oriented with a focus on accuracy.
  • Technical: Familiarity with property management systems (PMS), preferably OnQ by Hilton, PEP by Hilton, and proficiency in Microsoft Office.
  • Customer Service: A passion for delivering outstanding guest service and a commitment to Hilton's standards of hospitality.
Work Environment:
  • Schedule: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required by hotel operations.
  • Physical Demands: Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks as needed.
Benefits:
  • Competitive hourly wage with opportunities for growth within Hilton
  • Health, dental, and vision insurance
  • Paid time off and holiday pay
  • Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
  • Comprehensive training programs and career development opportunities


  • Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    About Us: Homewood Suites & Hampton Irvine is a leading hospitality provider, dedicated to delivering exceptional guest experiences.Job Summary: We are seeking a seasoned Front Desk Supervisor to lead our front desk team and drive operational excellence.Key Responsibilities:Team Leadership: Supervise and mentor front desk associates to ensure seamless...

  • Front Desk Team Lead

    2 weeks ago


    Lake Forest, California, United States Lake Forest TownePlace Suites by Marriott Full time

    About the RoleWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Lake Forest TownePlace Suites by Marriott. As a key member of our front office staff, you will be responsible for providing exceptional guest service, coordinating hotel activities, and supporting the General Manager in their absence.This is an excellent...


  • Lake Forest, California, United States LHH Full time

    We are seeking a detail-oriented Front Desk Coordinator to join our team at LHH in Lake Forest, CA. The estimated salary for this role is $45,000 - $55,000 per year.As a Front Desk Coordinator, you will be the first point of contact for visitors and guests, providing a warm and welcoming experience.You will also be responsible for:Answering and directing...

  • Front Desk Ambassador

    2 weeks ago


    Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    We are seeking a skilled and experienced Front Desk Agent to join our team at Homewood/Hampton Inn Irvine Spectrum. SalaryThe estimated salary for this position is $18.50 per hour, with opportunities for growth within Hilton.Job DescriptionThis role involves providing exceptional service to guests, managing reservations, and ensuring seamless and comfortable...

  • Front Desk Liaison

    3 weeks ago


    South Lake Tahoe, California, United States Cortes Insurance Agency Inc Full time

    About the RoleWe are seeking a skilled and organized Front Desk Liaison to join our team at Greater Sierra Insurance Service in South Lake Tahoe, California. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service.The ideal candidate will be responsible for managing the front...


  • South Lake Tahoe, California, United States Margaritaville Resort Lake Tahoe Full time

    Job Description:">We are seeking a highly skilled and motivated Front Desk Agent to join our team at Margaritaville Resort Lake Tahoe. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm and friendly welcome and setting the tone for their stay.">You will be responsible for efficiently handling check-in and...


  • South Lake Tahoe, California, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at The Coachman Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and exceeding our high standards of hospitality.ResponsibilitiesYour key responsibilities will include:Greeting and...


  • South Lake Tahoe, California, United States Vail Resorts Full time

    Delight Our Guests and Build Your CareerAt Vail Resorts, we strive to create an exceptional experience for every guest, and we need talented individuals like you to help us achieve this goal. As a Front Desk Agent, you will work closely with our team to provide personalized service and ensure that every guest feels welcome and cared for.We offer a...


  • South Lake Tahoe, California, United States Vail Resorts Full time

    Company Overview:">Vail Resorts is a world-renowned leader in the mountain resort industry, offering unparalleled experiences to guests from around the globe. With 40+ resorts across 3 continents, we provide endless opportunities for personal and professional growth. Our mission is to create unforgettable memories for our guests while fostering a culture of...

  • Sales Associate

    2 days ago


    Lake Forest, California, United States Big 5 Full time

    **Job Summary:** We are seeking a highly motivated Sales Associate to join our team at Big 5. As a key member of our sales floor, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.**Key Responsibilities:Oversee the front counter POS terminal and perform cash-handling and bagging of...


  • Lake Forest, California, United States Big 5 Full time

    About This RoleWe are seeking a Retail Store Associate Manager to join our team at Big 5. As a key member of our sales floor team, you will be responsible for managing the front counter, handling cash transactions, and ensuring a positive customer experience.In this role, you will have the opportunity to work closely with customers, build relationships, and...


  • Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Hotel Guest Services Representative WantedWe are seeking a friendly and professional Hotel Guest Services Representative to join our front desk team at Homewood Suites & Hampton Irvine. This role involves interacting with guests, handling their requests, and ensuring they have an enjoyable stay with us.About the PositionThe ideal candidate will be able to...


  • Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

    Customer Service PositionWe are looking for a highly motivated and organized individual to fill the role of Customer Service Ambassador at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will play a vital role in ensuring that every guest has an exceptional stay with us.About the JobThe successful candidate will be responsible...

  • Office Coordinator

    2 weeks ago


    Lake Forest, California, United States LHH Full time

    At LHH, we are seeking an organized and detail-oriented Office Coordinator to support our team on a temp basis. This 2-4 month assignment will be based at our office in Lake Forest, CA.The ideal candidate is a team player who can provide excellent customer service as the first point of contact for visitors, answering phone calls, and distributing mail. As a...

  • Cashier Team Member

    2 days ago


    Lake Forest, California, United States Big 5 Full time

    **Big 5 Job Description:** A Retail Cashier Associate is a vital part of our sales team at Big 5. This role involves interacting with customers, processing transactions, and maintaining a clean and organized store environment.**Responsibilities Include:Manage the front counter POS system and handle customer transactions accurately and efficientlyProvide...

  • Hotel Receptionist

    2 days ago


    Lake Arrowhead, California, United States Lake Arrowhead Resort Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at the Lake Arrowhead Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations, and ensuring a seamless check-in and check-out experience.


  • South Lake Tahoe, California, United States Aramark Full time

    Responsibilities and QualificationsGreet and provide customer service to guests while anticipating their needsBook reservations and coordinate registrationOperate a register and/or software system to complete cash and credit card transactionsAnswer phone calls and emails and deliver messages as neededMaintain excellent customer service and a positive...


  • South Lake Tahoe, California, United States Hilton Grand Vacations Full time

    About UsHilton Grand Vacations is a company that inspires its employees to grow and move forward. At HGV, we help our team members reach their goals and build their futures.Salary RangeThe hourly rate for this role is between $18.50 - $21.15 based on experience.Job ResponsibilitiesWelcome guests and owners upon arrival.Access the reservation system to...


  • Big Bear Lake, California, United States Bluegreen Vacations Corporation Full time

    Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at The Club at Big Bear Village Resort in Big Bear Lake, CA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out experiences, and delivering unforgettable...


  • Lake Elsinore, California, United States Costco Full time

    Costco Wholesale Corp. is seeking a Retail Sales Associate - Cashier to join our team. In this role, you will be responsible for processing member transactions, handling returns or exchanges, and providing exceptional customer service. As a key part of our front-end team, you will work closely with colleagues to ensure seamless operations and maintain a...