Front Desk Associate
7 days ago
- Guest Check-In/Check-Out: Efficiently handle guest check-ins and check-outs, ensuring that all procedures are followed according to Hilton standards. Verify guest information, assign rooms, and process payments accurately.
- Reservations Management: Manage and update reservations in the property management system (PMS). Assist guests with booking inquiries, modifications, and cancellations.
- Customer Service: Provide exceptional service by addressing guest inquiries, concerns, and requests. Resolve issues promptly and professionally, ensuring guest satisfaction.
- Communication: Liaise with housekeeping, maintenance, and other hotel departments to fulfill guest requests and ensure a smooth operation. Relay important information to appropriate departments.
- Billing and Payments: Accurately process guest payments, including room charges, incidentals, and other transactions. Handle cash, credit card, and other forms of payment securely.
- Hotel Loyalty Program: Promote and enroll guests in Hilton Honors, Hilton's loyalty program, and explain the benefits of membership.
- Security and Compliance: Adhere to all hotel security, fire, and safety policies. Ensure compliance with local, state, and federal regulations.
- Miscellaneous: Assist with luggage handling, transportation arrangements, and other guest services as needed. Maintain a clean and organized front desk area.
- Experience: Previous experience in a customer service role, preferably in the hospitality industry. Experience with front desk operations is a plus.
- Education: High school diploma or equivalent required. A degree or coursework in hospitality management is advantageous.
- Skills: Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Detail-oriented with a focus on accuracy.
- Technical: Familiarity with property management systems (PMS), preferably OnQ by Hilton, PEP by Hilton, and proficiency in Microsoft Office.
- Customer Service: A passion for delivering outstanding guest service and a commitment to Hilton's standards of hospitality.
- Schedule: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required by hotel operations.
- Physical Demands: Ability to stand for extended periods, lift luggage up to 30 lbs, and perform other physical tasks as needed.
- Competitive hourly wage with opportunities for growth within Hilton
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Hilton Team Member Travel Program, offering discounted stays at Hilton properties worldwide
- Comprehensive training programs and career development opportunities
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