Customer Service Ambassador

3 weeks ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time
Customer Service Position

We are looking for a highly motivated and organized individual to fill the role of Customer Service Ambassador at Homewood Suites & Hampton Irvine. As a key member of our front desk team, you will play a vital role in ensuring that every guest has an exceptional stay with us.

About the Job

The successful candidate will be responsible for greeting guests, processing payments, and handling guest inquiries and concerns. They will also assist with room assignments, manage reservations, and coordinate with other departments to meet guest needs.

Responsibilities
  • Guest Interaction: Greet guests warmly, handle payment transactions accurately, and address any concerns or issues promptly.
  • Room Assignments: Ensure efficient room assignments, verify guest information, and process payments accordingly.
  • Reservations Management: Update and manage guest reservations in the PMS, handle booking inquiries, and resolve any issues related to room availability.
Qualifications
  • Previous Experience: At least one year of experience in a customer-facing role, preferably in hospitality.
  • Education: High school diploma or equivalent required; a degree in hospitality or a related field is beneficial.
  • Skills: Excellent communication and problem-solving skills, ability to multitask, attention to detail, and proficiency in Microsoft Office.


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