Customer Service Representative

5 days ago


Big Bear Lake, California, United States Bluegreen Vacations Corporation Full time
Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at The Club at Big Bear Village Resort in Big Bear Lake, CA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out experiences, and delivering unforgettable memories for our guests.

Key Responsibilities: * Greet and welcome guests, respond to their inquiries, and resolve any issues that may arise during their stay. * Provide personalized assistance to guests, ensuring their needs are met and exceeded. * Maintain accurate records of guest interactions, including preferences, special requests, and concerns. * Collaborate with colleagues to ensure seamless operations and efficient service delivery. * Participate in ongoing training and development programs to enhance knowledge and skills. * Perform other duties as assigned by management.

Requirements: To succeed in this role, you will need to possess a combination of technical and soft skills, including prior guest service or front desk experience, an outgoing personality, excellent service orientation, and basic computer skills. You will also need to be able to prioritize your work, manage your time effectively, and work quickly without compromising quality. Additionally, you will need to be flexible and adaptable, with a willingness to learn and grow with the company.

What We Offer: As a valued member of our team, you will enjoy a range of benefits, including up to 21 paid days off per year, 401K matching up to 5%, 9 paid holidays, 2 paid days to volunteer, medical, dental, vision insurance, 6 weeks of paid parental leave, internal growth and career pathing, tuition reimbursement, and a safe and fun work environment.

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