Hotel Guest Services Representative

3 weeks ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time
Hotel Guest Services Representative Wanted

We are seeking a friendly and professional Hotel Guest Services Representative to join our front desk team at Homewood Suites & Hampton Irvine. This role involves interacting with guests, handling their requests, and ensuring they have an enjoyable stay with us.

About the Position

The ideal candidate will be able to communicate effectively with guests, resolve issues efficiently, and work collaboratively with other departments to meet guest needs. They will also be responsible for maintaining accurate records, processing payments, and adhering to Hilton standards.

Duties and Responsibilities
  • Guest Requests: Process and fulfill guest requests, ensuring timely and efficient service.
  • Payment Processing: Handle cash, credit card, and other forms of payment securely, ensuring accurate processing and minimal errors.
  • Record-Keeping: Maintain accurate records of guest interactions, including complaints and feedback.
Requirements
  • Education: High school diploma or equivalent required; a degree in hospitality or a related field is beneficial.
  • Experience: At least six months of experience in a customer service role, preferably in hospitality.
  • Skills: Excellent communication and problem-solving skills, ability to multitask, attention to detail, and proficiency in Microsoft Office.


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