Front Desk Ambassador

6 days ago


Lake Forest, California, United States Homewood Suites & Hampton Irvine Full time

We are seeking a skilled and experienced Front Desk Agent to join our team at Homewood/Hampton Inn Irvine Spectrum.

Salary

The estimated salary for this position is $18.50 per hour, with opportunities for growth within Hilton.

Job Description

This role involves providing exceptional service to guests, managing reservations, and ensuring seamless and comfortable stays. Key responsibilities include:

  • Efficiently handle guest check-ins and check-outs, verifying guest information and processing payments accurately.
  • Manage and update reservations in the property management system, assisting guests with booking inquiries and modifications.
  • Provide outstanding customer service by addressing guest inquiries and concerns, resolving issues promptly and professionally.
  • Liaise with hotel departments to fulfill guest requests and ensure smooth operations.
Required Skills and Qualifications

To be successful in this role, you will require:

  • Previous experience in customer service, preferably in hospitality.
  • A high school diploma or equivalent, with a degree in hospitality management advantageous.
  • Strong communication and interpersonal skills, with the ability to multitask in a fast-paced environment.
  • Familiarity with property management systems, such as OnQ by Hilton or PEP by Hilton, and proficiency in Microsoft Office.
Benefits

We offer a range of benefits, including competitive hourly wages, health insurance, paid time off, and career development opportunities.

Homewood/Hampton Inn Irvine Spectrum is an equal-opportunity employer, committed to creating an inclusive environment for all employees.



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