Front Desk Ambassador
6 days ago
We are seeking a skilled and experienced Front Desk Agent to join our team at Homewood/Hampton Inn Irvine Spectrum.
SalaryThe estimated salary for this position is $18.50 per hour, with opportunities for growth within Hilton.
Job DescriptionThis role involves providing exceptional service to guests, managing reservations, and ensuring seamless and comfortable stays. Key responsibilities include:
- Efficiently handle guest check-ins and check-outs, verifying guest information and processing payments accurately.
- Manage and update reservations in the property management system, assisting guests with booking inquiries and modifications.
- Provide outstanding customer service by addressing guest inquiries and concerns, resolving issues promptly and professionally.
- Liaise with hotel departments to fulfill guest requests and ensure smooth operations.
To be successful in this role, you will require:
- Previous experience in customer service, preferably in hospitality.
- A high school diploma or equivalent, with a degree in hospitality management advantageous.
- Strong communication and interpersonal skills, with the ability to multitask in a fast-paced environment.
- Familiarity with property management systems, such as OnQ by Hilton or PEP by Hilton, and proficiency in Microsoft Office.
We offer a range of benefits, including competitive hourly wages, health insurance, paid time off, and career development opportunities.
Homewood/Hampton Inn Irvine Spectrum is an equal-opportunity employer, committed to creating an inclusive environment for all employees.
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