Federal Operations Director

6 days ago


Concord, New Hampshire, United States Mainline Information Systems Full time
Job Summary

We are seeking a highly skilled and experienced Federal Operations Manager to join our team at Mainline Information Systems. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and stakeholders, while ensuring the efficient and effective management of our operations.

Key Responsibilities
  • Customer Service: Provide high-quality customer service to our clients and stakeholders, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Operations Management: Oversee the daily management of our operations, including the fulfillment and delivery of orders, to ensure that they are completed efficiently and effectively.
  • Team Leadership: Lead and manage a high-performing team of operations professionals, providing guidance, mentorship, and coaching to help them achieve their goals and objectives.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
  • Collaboration: Work closely with our sales, finance, and other teams to ensure alignment of goals and objectives.
  • Compliance: Ensure that all operations are conducted in compliance with federal and ISO requirements.
Requirements
  • Education: A four-year degree from an accredited college or university and two years of professional office experience or a high school diploma or equivalent with six years of professional office experience.
  • Experience: Three plus years of experience in SLED/FED procurement or operations.
  • Skills: Proven leadership experience, effective communication skills, versatility, flexibility, and adaptability, ability to provide and support a vision and direction, ability to implement new processes and procedures, self-driven and motivated, team player, organized and detail-oriented, Salesforce experience is a plus, SLED and Federal contracts knowledge and compliance experience, basic understanding of FAR Part 12 and the resale of commercial items and COTS, ISO 9001:2015 experience.
Working Conditions

This position requires the ability to work in a typical business office environment or home office environment, with occasional travel required. The ability to work irregular schedules, including nights, weekends, holidays, on-call, and/or overtime, may be required.



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