Regional Operations Director

1 week ago


Concord, New Hampshire, United States Aware Recovery Care Full time
Job Description

Aware Recovery Care is seeking a highly skilled and experienced Regional Operations Director to oversee the financial, marketing, operational, and regulatory management of our multi-state agencies.

Key Responsibilities:

  • Manage administrative operations and personnel
  • Liaise with departmental heads to develop financial plans and ensure company-wide operational performance
  • Evaluate and revise operational policies and guidelines
  • Implement key performance indicators (KPIs) for labor allocation, client census, and staff retention
  • Quality control and data analysis
  • Meet with the VP of Operations to review and strategize daily activities and expansion development
  • Work with the Finance Department to implement financial plans
  • Work with the Human Resources Department to identify and hire competent personnel and oversee employee training programs
  • Ensure the fidelity of the ARC program through oversight of staff and utilizing the Human Resources Department to assist in this effort
  • Work with the Business Development and Outreach team to develop and maintain key relationships for continued growth
  • Ensure regulatory and licensure requirements are met and complete all necessary documentation
  • Facilitate leadership meetings
  • Interface with vendors and landlords on issues affecting day-to-day operations
  • Represent the agency at various events or conferences

Requirements:

  • Education in Business or Health Administration preferred (MPH, MBA)
  • BS, BA, MBA, LADC, LPC will be considered
  • Managerial experience with a minimum of 6 years
  • Ability to travel between regional sites 50% of the time
  • Experience within the field of substance abuse recovery and mental health; six (6) years
  • Knowledge of substance abuse recovery, including Medication Assisted Treatment (MAT), and various pathways to recovery
  • Basic knowledge of navigating through insurance benefits

Key Competencies:

  • Strong and effective management skills as the leader of a mobile-based team
  • Patience and adaptability in the face of environment and situation fluctuations
  • Ability to collaborate effectively with others
  • Ability to manage and prioritize tasks in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Resolution-focused
  • Ability to think critically and creatively
  • Appreciation and respect for principles of diversity, equity, and inclusion


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