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Medical Office Administrator

2 months ago

Park Ridge, Illinois, United States Colorado Center for Reproductive Medicine Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at Colorado Center for Reproductive Medicine. As a key member of our front office staff, you will play a critical role in ensuring a positive and efficient experience for our patients.

Key Responsibilities
  • Greet and welcome patients, creating a warm and welcoming atmosphere.
  • Scan insurance cards, picture identification, and prior medical records.
  • Process co-pays, procedure pre-payments, and past due balances prior to scheduled services.
  • Schedule or reschedule patient appointments, identify no-shows, and promptly communicate schedule changes.
  • Monitor the correspondence dashboard in Athena (return mail).
  • Complete eligibility work queues; identify incorrect insurance on file or clearing Progyny inaccurate eligibility status.
  • Protect confidential information and patient medical records.
  • Answer phone calls, take messages, and forward based on urgency.
  • Contact patients missing New Patient paperwork, two days prior to their appointment.
  • Mail patient information and education materials.
  • Monitor faxes and distribute to appropriate staff/departments.
  • Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
  • Ensure the building is locked and secured at close of business.
Requirements
  • High School Diploma or GED required.
  • 1+ year administrative experience required.
  • Previous experience in reproductive medicine or women's health is preferred.
  • Prior experience with Athena preferred.
  • Ability to work weekends, evenings, and holidays, on a rotating basis.
Working Conditions

The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

Compensation

The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Equal Employment/Anti-Discrimination

We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.