Customer Service Representative

5 days ago


College Park, Maryland, United States Reginald Belcher - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Reginald Belcher - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with our clients, understand their needs, and provide personalized service to ensure their satisfaction.
  • Provide Prompt and Accurate Service: Respond to client inquiries, resolve issues, and provide clear explanations of insurance options and policies.
  • Insurance Options Education: Use a customer-focused approach to educate clients about insurance options, identify their needs, and provide tailored solutions.
  • Communication and Collaboration: Develop strong communication skills to effectively interact with clients, colleagues, and other stakeholders, promoting the growth of our business.
Qualifications
  • Customer Service Focus: Demonstrate a passion for delivering exceptional customer service, with a strong emphasis on building trust and rapport with clients.
  • Effective Communication: Possess excellent communication skills to interact with clients, colleagues, and other stakeholders, ensuring clear and concise communication.
  • Problem-Solving: Demonstrate proactive problem-solving skills to resolve client issues and concerns in a timely and effective manner.
Benefits
  • Competitive Compensation: Enjoy a competitive hourly pay rate, plus commission and bonus opportunities.
  • Opportunities for Advancement: Grow your career with our agency, with opportunities for advancement and professional development.
  • Benefits Package: Enjoy a comprehensive benefits package, including paid time off, health benefits, and valuable career-building experience.


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