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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the Bobby Dodd Institute. As a key member of our contact center, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Answer Incoming Calls: Respond to customer inquiries in a professional and courteous manner, providing accurate and timely solutions to their concerns.
- Research and Resolve Issues: Independently research and resolve customer issues, utilizing available resources and knowledge to provide effective solutions.
- Enter Customer Information: Accurately enter customer information into our system, ensuring data integrity and compliance with our protocols.
- Process Orders and Forms: Process customer orders, forms, and applications in a timely and efficient manner, ensuring accuracy and attention to detail.
- Escalate Priority Issues: Identify and escalate priority issues, including complaints, to the appropriate resource, ensuring timely resolution and customer satisfaction.
- Education: High School Diploma or Equivalent required.
- Experience: Previous customer service experience preferred, but not required.
- Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and multitask effectively.
- Background Check: Must pass a background check and successfully complete a HIPAA exam.
Our contact center is a dynamic and supportive work environment, with a focus on customer satisfaction and employee development. As a Customer Service Representative, you will have the opportunity to work with a diverse range of clients, utilizing your skills and knowledge to provide exceptional service.
Benefits- Medical, Dental, and Vision Insurance: Comprehensive health insurance package, including medical, dental, and vision coverage.
- Paid Time Off: Generous paid time off policy, including holidays, vacation, and sick leave.
- Retirement Plan: Employer-matched retirement plan, providing a secure financial future.
- Referral Bonus Program: Opportunity to earn a referral bonus for successful referrals.
The Bobby Dodd Institute is a nonprofit organization dedicated to empowering individuals with differing abilities to maximize their potential. Our contact center BPO (Business Process Outsourcing) allows us to create tailored partnerships that financially support our nonprofit programs, enabling us to make a meaningful impact in our community.
