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Guest Services Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Quorum Hotels. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Guest Registration and Check-in/Check-out: Register guests, handle check-ins and check-outs, and ensure a smooth and efficient process.
- Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information about hotel services, facilities, and hours of operation.
- Customer Service: Provide attentive, courteous, and efficient service to all guests, responding to their needs and resolving any issues that may arise.
- Communication and Teamwork: Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
- Inventory Control and Stocking: Assist with inventory control and stocking of products, ensuring that the front desk area is well-stocked and organized.
- Emergency Procedures: Be aware of and assist in emergency procedures as required, ensuring the safety and well-being of guests and employees.
- Education: High School diploma or equivalent required.
- Experience: Experience in a hotel or related field preferred.
- Skills: Positive and upbeat personality, ability to multi-task, detail-oriented, and problem-solving skills.