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Service Excellence Associate

2 months ago

College Park, Maryland, United States Aurora Ripple Enterprises Full time

Join Our Team as a Customer Engagement Representative

At Aurora Ripple Enterprises, we are seeking enthusiastic individuals to fill the role of Customer Engagement Representative. This entry-level position is perfect for those who excel in communication and are dedicated to providing exceptional service to our clients.

Your Role:
As a Customer Engagement Representative, you will be the first point of contact for our customers. Your primary responsibilities will include:

  • Delivering prompt and courteous service to address customer inquiries and assess their needs.
  • Utilizing a lead-based system to engage with customers effectively.
  • Following all health and safety guidelines to ensure a safe environment for both customers and staff.
  • Completing and managing product sales and service order documentation while adhering to privacy standards.
  • Collaborating with fellow representatives to establish achievable outreach and sales goals.

What We Offer:
Our comprehensive training program equips you with the necessary skills to thrive in this role and advance within the company. We believe in fostering a supportive environment where you can maximize your strengths and contribute to our success.

Success Factors:
To excel as a Customer Engagement Representative, you should:

  • Possess 1-2 years of experience in customer service, sales, or a client-facing role.
  • Have a background in retail or hospitality, showcasing strong communication and problem-solving abilities.
  • Demonstrate a commitment to excellence and a willingness to embrace challenges.
  • Believe in your capacity to make a positive impact, whether through individual customer interactions or community involvement.
  • Maintain a results-oriented mindset while upholding our core values and integrity.

Position Details:
This is a full-time, in-office opportunity. We are looking for candidates who are ready to contribute to our team and help us achieve our goals.