Service Innovation Specialist

5 days ago


New Kensington, Pennsylvania, United States Philips Full time
Job Description

As a Product Support Development Engineer at Philips, you will play a key role in leading the development of sustaining product service operational processes and documentation for all domestic and international customers inside and outside the organization. You will also support new product development activities as needed.

Your Key Responsibilities:
  • Process Development: Generate Service Manuals and other procedures to provide process details for the internal and external servicing of our devices. Train internal and external customers, trainees, and ensure they understand the processes/process changes being introduced.
  • Design for Manufacturability and Serviceability: Initiate and participate in Design for Manufacturability, Assembly and Test (DFMAT) and Design for Serviceability (DFS) activities.
  • Corrective Actions and Validation: Drive corrective actions with appropriate and detailed follow-up and lead, develop, and execute design and process validation activities, including statistical analysis for service changes, as well as the introduction of new assembly/test equipment when required.
  • Qualification and Validation: Define and manage qualification activities in support of any new and/or existing service processes within Philips Service Center facilities, in addition to external service locations as required. This process includes the creation and maintenance of a Master Validation Plan to define the necessary process validation and equipment qualification activities for all related service processes.
  • Collaboration and Cross-Functional Teams: Collaborate with cross-functional groups such as Service Engineering, New Product Development Engineering, Product Industrialization Engineering, Quality, Project Management, Regulatory, Supplier Quality, Operations, and Purchasing, to develop new processes and transition new designs into service and manufacturing.
Requirements:
  • Experience: 5+ years of experience in manufacturing or service engineering, including process and equipment improvement, validation, and documentation.
  • Skills: Experience successfully leading projects and leading/working with others in cross-functional teams (exposure to working with 3rd parties or service providers - a plus).
  • Education: Bachelor's degree in mechanical or industrial engineering (preferred), other majors considered, or equivalent experience.
  • Physical, Cognitive, and Environmental Job Requirements: Must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.
  • Travel: Travel up to 15% may be required.
About Philips:

We are a health technology company built around the belief that every human matters. We strive to provide quality healthcare to all, and we're committed to improving lives through our work.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.


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