Client Onboarding Manager
3 days ago
About Us
">Volunteers of America Los Angeles is committed to serving people in need, strengthening families, and building communities through a variety of social services. As an Intake Specialist, you will play a critical role in our mission, serving as the initial point of contact for individuals seeking supportive services.
Main Duties:
- Conduct thorough intake and assessment processes for all new participants
- Manage bed availability and coordinate efforts to ensure efficient service delivery
- Provide exceptional client service, greeting visitors, assigning them to case managers, and directing them to relevant support staff
- Facilitate access to case management, benefits, Worksource services, and other shelter services, assisting with necessary paperwork
- Maintain accurate records of incoming clients in logs and HMIS systems, upholding confidentiality
- Distribute meals and meal tickets, address clothing needs, and provide overall support to clients
- Prepare and analyze data, generating daily reports and special reports as needed
Qualification Requirements
- Candidates must pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications
Preferred Qualifications
- Associate's degree in a social services-related field
- Experience serving the homeless or providing services to veterans
- Familiarity with HMIS systems
SALARY AND BENEFITS
This role offers an estimated hourly salary range of $17.76 - $18.69, accompanied by competitive medical, dental, vision, and retirement benefits.
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