Client Success Manager

3 days ago


West Covina, California, United States Mario Cristo - State Farm Agent Full time

We are seeking an experienced Account Manager to join our team at Mario Cristo - State Farm Agent. As an Account Manager, you will be responsible for promoting successful and long-lasting customer relationships.

About the Role

We pride ourselves on providing exceptional customer service and building strong relationships with our clients. Our ideal candidate has a strong work ethic, excellent communication skills, and a passion for helping others.

Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Qualifications
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Experience managing client relationships is preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills – written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to a customer.
  • Bilingual – Spanish.

Our competitive salary range is $60,000 - $80,000 per year, depending on experience. We also offer flexible work-from-home options and opportunities for advancement within our agency.



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