Client Relations Coordinator

5 days ago


West Covina, California, United States IEC CORP GROUP Full time
About Us

At UEI College, we strive to be a leader in post-secondary career education. Our mission is to drive personal and community transformation by empowering students to make a positive and lasting impact on their lives.

Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at our California campus. In this role, you will provide exceptional customer service to students, prospective clients, and campus visitors.

Main Responsibilities:
  • Evaluate and ensure adherence to all Federal, State, accreditation, and institutional policies and procedures.
  • Welcome on-site visitors, assess their needs, and announce them to the relevant personnel.
  • Retrieve and distribute messages, voicemails, and emails to the relevant personnel.
  • Respond to incoming telephone calls, determine the caller's purpose, and redirect calls to the relevant personnel or department.
  • Manage messages, calls, and emails when the relevant personnel are unavailable.
  • Supply general information about the organization, including contact details, directions, and other relevant information.
  • Maintain and monitor visitor access, issuing passes when necessary.
  • Update and manage appointment calendars.
  • Sort, receive, and distribute mail, publications, and other materials.
  • Operate and maintain fax machines, assist users, send faxes, and collect and distribute incoming faxes.
  • Process payments for services and products.
  • Generate and print fax covers, memos, correspondence, reports, and other documents as needed.
  • Carry out additional administrative tasks, such as filing, photocopying, and data entry, as necessary.
Qualifications:
  • A high school diploma or equivalent qualification; or an equivalent combination of education and experience.
  • A positive attitude at all times.
  • Excellent customer service skills.
  • The ability to multitask effectively.
  • Strong communication skills.
  • English is the primary language used; bilingual abilities are useful but not required.
What We Offer

We provide a dynamic work environment, offering a range of benefits to our full-time colleagues, including medical, dental, vision, life insurance, disability coverage, a generous 401(k) plan match, and voluntary benefits.

The hourly salary for this position ranges from $16.00 to $17.00.



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