Insurance Account Manager

4 hours ago


Villa Park, Illinois, United States A. KAMAL AGENCY, INC. DBA AMERICAN FAMILY INSURANCE Full time
Job Summary

The Insurance Account Manager plays a vital role in providing exceptional customer experiences for potential and existing customers. This includes identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The successful candidate will assist the agency owner in attaining agency service goals.

Responsibilities
  • Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Process changes to existing accounts and policies.
  • Serve as a liaison on behalf of the customer between the agency and various business partners.
  • Assist customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow up to ensure customer needs are addressed.
  • Schedule appointments with existing or prospective customers for agency employees.
Qualifications
  • Active Property & Casualty insurance license required.
  • Experience in customer service and retention of customers.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.


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