Account Manager

2 weeks ago


Villa Park, Illinois, United States The Joint Commission Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at The Joint Commission. As an Account Manager, you will be responsible for managing customer relationships, coordinating surveys, and providing education and coaching to customers on the accreditation and certification process.

Key Responsibilities
  • Customer Relationships: Develop and maintain strong relationships with customers, including primary accreditation contacts, corporate accreditation contacts, and C-suite executives.
  • Survey Coordination: Coordinate survey planning, execution, and follow-up activities with customers, ensuring timely and accurate completion of surveys.
  • Education and Coaching: Provide education and coaching to customers on the accreditation and certification process, including workflows, enhancements, and regulatory changes.
  • Account Management: Manage a portfolio of customer accounts, ensuring timely and accurate completion of surveys and other accreditation-related activities.
  • Communication: Serve as the primary point of contact for customers, disseminating information related to accreditation findings, status, and other important updates.
  • Analysis: Evaluate and approve corrective actions in customer evidence of standards compliance forms, ensuring they meet established criteria.
  • Correspondence: Create correspondence for survey reports, decisions, and other important communications with customers.
  • Technology: Utilize internal and customer-facing Joint Commission applications to manage customer relationships, coordinate surveys, and provide education and coaching.
Requirements
  • Education: Bachelor's degree required.
  • Experience: Customer service experience with up to 1 year of work experience.
  • Healthcare Background: Preferred.
  • Technical Skills: Proficient in MS Office Suite, Teams, and Zoom.
  • Communication Skills: Excellent written and verbal communication skills.
  • Joint Commission Policies: Ability to learn and apply all relevant Joint Commission policies and procedures related to accreditation and certification.
  • Teamwork: Ability to work effectively with a team to meet goals and objectives.
About The Joint Commission

The Joint Commission is a leading accreditor of healthcare organizations in the United States. Our mission is to continuously improve healthcare for the public by evaluating healthcare organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.


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