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Service Operations Manager

2 months ago

Baltimore, Maryland, United States Carter Machinery Company, Inc Full time
Job Summary

Carter Machinery Company, Inc. is seeking a highly skilled Service Operations Manager to oversee the activities of our Hydraulic Reconditioning Technicians. As a key member of our team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities
  • Leadership and Supervision: Direct and supervise the activities of our Hydraulic Reconditioning Technicians to ensure efficient and effective service delivery.
  • Customer Service: Handle incoming calls, produce quotations and estimates, and ensure that customer needs are met.
  • Work Order Management: Open and close work orders, adjust time on work orders, and assign technicians to jobs.
  • Technical Knowledge: Possess thorough knowledge of repair and reconditioning components and a working knowledge of Caterpillar requirements for machine maintenance.
Requirements
  • Leadership Skills: Proven leadership and supervisory experience, with the ability to manage and delegate work.
  • Communication Skills: Excellent oral and written communication skills, with the ability to interact with customers and technicians.
  • Organizational Skills: Organized and able to prioritize and multi-task, with a strong attention to detail.
  • Technical Skills: Strong mechanical knowledge and proficiency in the use of a computer.
Physical Requirements

The Service Operations Manager must be able to sit or stand for prolonged periods of time and lift, carry, and maneuver items up to 20 pounds in weight.

Benefits
  • Competitive Compensation: Competitive salary and benefits package.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • 401(k) Plan: 401(k) plan with a $0.75 to $1.25 match up to 6%.
  • Life and Disability Insurance: Life and disability insurance.
  • Tuition Reimbursement: Tuition reimbursement program.
  • Employee Referral Bonus: Employee referral bonus program.