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Food Service Operations Manager

2 months ago

Baltimore, Maryland, United States Thompson Hospitality Full time
Food Service Supervisor Job Description

Overview:

Coppin State University is seeking a skilled Food Service Supervisor to lead our dining facility team. As a Food Service Supervisor, you will oversee front-of-house operations, ensuring exceptional dining experiences for our campus community. You will be responsible for supervising and coordinating dining facility staff, assigning tasks, and providing guidance for smooth operations and service quality.

Responsibilities:

  • Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
  • Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
  • Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
  • Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
  • Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications:

  • Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
  • Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
  • Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
  • Aptitude for problem-solving, decision-making, and maintaining smooth operations.
  • Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.

About Thompson Hospitality:

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.

Equal Employment Opportunity:

Thompson Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.