Operations Manager for Elite Building Services

20 hours ago

Baltimore, Maryland, United States ELITE BUILDING SERVICES Full time
Job Description

Elite Building Services is a responsible, single source, preferred partner, providing world-class facility services while striving to be the best place to work. We are a certified woman-owned business, headquartered in Wilmington, Delaware, serving the New England, Mid-Atlantic, Mid-West, and Southeastern regions of the United States.

We are an Equal Employment Opportunity (EEO) employer.

Job Title: Operations Manager

Reports to: Director of Operations

Location: BALTIMORE, MD

Position Status: Full time/Exempt

Benefits Eligibility: Yes

Job Summary: The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention, and strong employee relations for multiple accounts. You will also ensure services are provided in a cost-effective manner.

Key Responsibilities:

Employee-Related:

  • Manage a team of technicians and cleaners to achieve a high level of quality
  • Recruit, select, onboard, train, assign, schedule, coach, counsel, and discipline employees
  • Communicate job expectations to employees; planning, monitoring, appraising, and reviewing job contributions
  • Plan and review employee compensation actions; enforcing company policies and procedures with employees
  • Communicate all operating policies and/or issues to employees at team meetings
  • Train new technicians and cleaners on proper cleaning procedures
  • Organize and build crews based on job requirements, including assisting with recruiting and onboarding new employees through EPAY
  • Organize employee shifts, train, and motivate team members for multiple clients
  • Review and approve employee timesheets in EPAY for accurate payroll processing

Operations and Budget-Related:

  • Communicate with regional sales and operations managers on a regular basis
  • Complete paperwork related to jobs in an accurate and timely manner
  • Maintain and manage budget, control expenses for all managed operations, review job costs, and make necessary adjustments to meet budget compliance
  • Manage staff levels, wages, hours, contract labor to revenues
  • Work closely with Director of Operations and Management team to set and/or implement operations policies, procedures, and systems and to follow through with implementation
  • Contribute job site operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends on assigned client accounts
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions on assigned client accounts
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving supplies, equipment utilization, inventory management, and quality control on assigned accounts
  • Analyze process workflow, employee, and space requirements and equipment layout; implement changes on accounts
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish operations and organization mission by completing related results as needed

Client and Job Site-Related:

  • Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees
  • Manage relationships with key operations vendors
  • Effectively communicate with onsite clients
  • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Organize and maintain supplies and working condition of cleaning equipment
  • Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory requirements

Requirements:

  • A minimum of 2 years related experience, preferably at the supervisory level
  • Ability to create and forecast productivity, staffing, and budget plans
  • Ability to initiate and document corrective action professionally and thoroughly as needed
  • Must be at least 18 years of age
  • Must have reliable transportation to and from work
  • Must have a clean driving record and be insurable, including successfully passing a Motor Vehicle Record (MVR) to operate a company vehicle
  • Must be able to pass a background check
  • Ability to work independently with minimal supervision and be dependable
  • Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments
  • Strong attention to details
  • Strong leadership, communication, and listening skills as well as experience working in a high-stress environment
  • Bilingual in English and Spanish a plus
  • Experience with payroll and timekeeping a plus
  • Physical Requirements: Must be able to regularly lift 30-50 pounds, stand for long periods of time, and travel to multiple sites each day as needed

Education Requirements: High school diploma or equivalent is preferred

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
  • Weekends as needed

Ability to Commute:

  • BALTIMORE, MD

Ability to Relocate:

  • Work Location: In person
  1. Company Vehicle and Gas Card Provided During Work Hours.
  2. Cell phone and laptop provided

NOTE: Must Be Authorized To Work In The US.

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