Virtual Field Operations Manager

3 weeks ago

Baltimore, Maryland, United States Lutheran Immigration and Refugee Service Full time
Job Description

Global Refuge is seeking a highly skilled and experienced Virtual Field Operations Manager to lead our Regional Case Management program. This is a unique opportunity to make a meaningful impact in the lives of refugees and immigrants.

Key Responsibilities:

  • Lead the development of the Regional Case Management program strategy and expansion of available referral services.
  • Oversee the operation of the Regional Case Management program for refugee individuals and families, monitoring to ensure compliance.
  • Support and oversee the recruitment, hiring, and training of team members and ensure they are properly supervised.
  • Monitor and adjust program budget in collaboration with finance staff, the Associate Director, and the Director of Programs.
  • Provide oversight and support of regional operation programming.
  • Complete regular reports for the funder and provide proper oversight of spending and financials in collaboration with the Associate Director and Director of Programs.
  • Work with the Development and Outreach teams to create and execute fundraising strategy and community engagement to support the Regional Case Management program.
  • Foster relationships with local government, donors, media, and community partners.
  • Serve as an advocate on behalf of refugees, immigrants, and other vulnerable populations in the local communities.

Requirements:

  • Bachelor's degree from an accredited institution; Master's degree in business, social services administration, non-profit management, related field preferred, or equivalent combination of education and experience.
  • Minimum of five (5) years of professional work experience, including at least two (2) years of experience managing staff - including hiring, evaluating, and holding staff accountable.
  • Experience managing city, state, and federal grants.
  • Program management experience including experience with monitoring and evaluation to ensure program quality and compliance with grant/donor requirements.
  • Strong leadership experience and team-building skills, with the capacity to serve as lead for culturally appropriate and competent client care.
  • Solid experience with budget management and oversight of financial processes.
  • Excellent interpersonal skills and ability to communicate effectively both verbally and in writing to government funders, donors, clients from diverse cultural backgrounds and experience, multicultural staff, community partners, and volunteers.
  • International work or study experience and second language abilities are a plus.
  • Ability to work under pressure and respond effectively in crisis management.
  • Exceptional time management, attention to detail, ability to multi-task and meet deadlines.
  • Proficient in the use of Microsoft Office Suite, financial systems, and database programs.

What We Offer:

  • Medical, dental, and vision available on the first day of employment.
  • Professional development, tuition reimbursement.
  • Generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays.
  • Company 403(b) contribution of 3%, an additional 7% match which vests immediately.
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few).

About Us:

Global Refuge is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children.

Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

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