Operations Manager

2 days ago

Baltimore, Maryland, United States ASM Global Full time
Operations Manager Job Description

ASM Global is seeking a highly skilled Operations Manager to join our team at the Lyric Theater. As a key member of our operations team, you will be responsible for ensuring the smooth operation of the venue and providing exceptional customer service to our guests.

Key Responsibilities:
  • Direct, supervise, and schedule all aspects of operations, including engineering, building and grounds, technical services, event services, public safety, security, custodial services, and parking departments.
  • Coordinate operations activities with other building departments and show-related contractors.
  • Implement facility rules, regulations, policies, and procedures.
  • Anticipate problems and identify/implement appropriate solutions.
  • Investigate, analyze, and resolve operational problems and complaints.
  • Provide clear, concise, and timely communication of directives to other departments.
  • Ensure that the operations department receives pertinent information for most effective use of the facility and staffing.
  • Assure facility readiness and successful operation of events.
  • Oversee maintenance of the physical plant and systems.
  • Responsible for the Master MSDS log in the building.
  • Serve as Manager on Duty as required.
Supervisory Responsibilities:
  • Manage subordinate supervisors in various departments, including Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Technical Services, Event Services, Public Safety, Security, and Parking Departments.
  • Responsible for the overall direction, coordination, and evaluation of these units.
  • Carries out supervisory responsibilities in accordance with Venues' policies and applicable laws.
Qualifications:
  • Bachelor's Degree from a technical college with a major in Management or Maintenance Engineering.
  • Minimum of 2 years' experience in supervising or managing in a similar facility.
  • Additional experience may be substituted for education.
  • Supervisory experience preferred.
Skills and Abilities:
  • Excellent organization skills.
  • Ability to prioritize and handle multiple projects simultaneously.
  • Strong written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
  • Ability to effectively supervise OPS staff.
  • Strong customer service skills.
  • Professional presentation, appearance, and work ethic.
  • Some computer skills.
  • Ability to work with limited supervision and as a team member.
  • Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • This position requires work inside and outside of the building and some exposure to adverse conditions.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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