EMS Operations Manager

2 weeks ago


Baltimore, Maryland, United States Hart to Heart Ambulance Service Inc Full time
Job Overview

Hart to Heart Ambulance Service Inc is seeking a highly motivated and experienced EMS Supervisor to oversee the daily operational workflow for a short-term Baltimore City 911 Assignment.

Key Responsibilities
  • Ensure seamless morning and afternoon shift transitions, addressing operational concerns and resolving issues in real-time.
  • Collaborate with Team Leads to handle personnel and vehicle assignments, communicating staffing and vehicle barriers to the EMS Liaison in real-time.
  • Provide real-time ground support to Team Leads and EMS providers, ensuring effective deployment and minimizing confusion.
  • Direct all HR matters to the onsite HR Administrator, maintaining accurate records and documentation.
  • Conduct real-time outreach using various communication channels, including text and calls.
  • Update scheduling changes and notify the Internal BCFD email group of AM/PM schedule adjustments.
  • Direct and manage crew activity upon arrival and departure at the Baltimore Station, streamlining deployment and eliminating distractions.
  • Coordinate the replacement of BCFD-issued supplies, including high-value medications, tourniquets, and PPE.
Requirements
  • Self-motivated and focused on good outcomes and teamwork.
  • Strong problem-solving skills to support H2H, EMS providers, and BCFD.
  • General familiarization with Microsoft Excel and Word, MD eMEDS elite.
  • Required to drive a company vehicle with no more than 2 points on the driving record.
  • EMTB Certification.


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