Service Operations Manager

5 days ago


Decatur Texas, United States RideNow Powersports Full time
About the Role

RideNow Powersports is seeking a highly skilled Service Manager to lead our service department to success. As a key member of our team, you will be responsible for ensuring the timely turnaround of vehicle repairs, maintaining safety standards, and providing exceptional customer service.

Key Responsibilities
  • Manage and optimize service department processes, including appointments, retention, customer satisfaction, follow-up, shop productivity, and service upsell.
  • Coach and train service department team members to ensure they meet high standards of quality and customer satisfaction.
  • Track and analyze daily performance, growth, and profitability of the service department.
  • Build and maintain a loyal customer base by providing prompt, dependable, and high-quality service.
  • Maintain accurate records of repair orders and review daily for problems, deletions, and concerns.
  • Cashier completed repair orders and forward to accounting according to department procedures.
  • Handle customer concerns professionally, demonstrating empathy and a positive attitude.
  • Maintain a positive working relationship with all departments and employees.
Requirements
  • Minimum of 5+ years of progressive experience in a powersports service department.
  • Full understanding of operations within the service department.
  • Highly organized with a strong sense of urgency.
  • Strong focus and determination for superior customer satisfaction scores.
  • Strong sales and management skills.
  • Previous experience in developing and coaching a high-performance service team.
  • Valid driver's license and motorcycle endorsement preferred.
  • Computer literate.
  • Mechanically competent.
  • Excellent customer service and communication skills.
What We Offer
  • A fun, relaxed, and casual work environment with a team-oriented culture.
  • Excellent healthcare coverage, dental, and vision insurance.
  • Life and disability insurance.
  • Generous vacation/PTO plan.
  • Employee discounts.
  • Dedicated leadership team who supports and cares for employees.
  • The opportunity for growth and a solid long-term career path.
  • Competitive pay, including base salary and commission payout on department performance.


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