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Service Operations Manager

2 months ago

Melissa Texas, United States H-E-B Full time
Job Description:

H-E-B seeks highly motivated and dedicated individuals to support our store operations as a Service Admin Lead. As a key member of our team, you will play a vital role in ensuring exceptional customer service and a positive store experience.

Key Responsibilities:
  • Store Operations: Assist department managers with administrative tasks, provide backup support, and mentor partners on customer service and H-E-B culture.
  • Administration: Handle confidential information, proactively seek opportunities to support department managers and partners, and perform various administrative tasks such as payroll, scheduling, and reporting.
  • Mentoring and Training: Direct, train, and mentor partners on policies, procedures, and customer service, and communicate partner needs to store administration.
Requirements:
  • Minimum age 18 (mandatory)
  • High school diploma or equivalent (associate's degree a plus)
  • 1+ years of experience in retail/customer service and/or in a clerical role (preferred)
  • Completion of required company training
Desired Skills:
  • Working knowledge of H-E-B guidelines, procedures, and benefits
  • Advanced customer service skills
  • Strong planning, organization, and time-management skills
  • Strong verbal/written communication and interpersonal skills
  • Conflict resolution and influencing skills
  • Decision-making skills
  • PC skills, including use of MS Office applications and H-E-B systems
  • Ability to handle confidential or sensitive information
  • Ability to coach
  • Ability to build relationships
  • Ability to communicate with/speak effectively to customers and partners at all levels
  • Ability to manage multiple priorities and shift focus between tasks; adaptability