Service Operations Manager

7 days ago


Dallas Texas, United States Aldinger Co. Full time
About the Role

We are seeking an experienced Service Operations Manager to join our Aldinger Co. team. As an Assistant Service Manager, you will play a crucial part in managing the day-to-day operations of our calibration technicians, ensuring smooth and efficient processes while maintaining high customer satisfaction.

Key Responsibilities
  • Oversee the workflow and scheduling of all calibrations and repair work
  • Inspect, receive, and create work orders for customer items needing calibration
  • Create quotes and estimates for calibration jobs and services
  • Organize purchase orders and secure payments for services rendered
  • Communicate with customers by providing status for orders
  • Communicate with customers by making corrections or amendments to certificates
  • Follow up with customers who have items that are due for upcoming calibrations
Requirements
  • Ability to lift 50 pounds
  • Strong attention to detail and the ability to work independently
  • Excellent customer service skills
  • Excellent organizational, prioritization, and administrative skills
  • Excellent presentation, written and personal communication skills
  • A focus on high quality outcomes and business profit
  • Able to multitask, problem solve and manage projects under pressure
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with matching
  • Company Paid Life Insurance
  • Paid Time Off
  • Paid Holidays


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