Desktop Support Specialist
4 weeks ago
This is a junior-level position at the IMS Sector located in Alexandria, VA and Arlington, VA. The individual selected for this position will work as part of a team of technical support staff across the country and will administer all aspects of the LAN operating environment.
Key Responsibilities- Provide desktop support and technical assistance to end users on a variety of issues.
- Manage and support a small Windows server environment.
- Set up and maintain user accounts and computers.
- Manage file, print, and license servers.
- Administer data backups.
- Apply security patches and updates in a timely manner.
- Document and maintain IT related procedures.
- Maintain inventory and licensing records for hardware and software acquisitions.
- Requires High School Diploma or equivalent.
- 1-3 years of experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016+ on a Windows network, including printers and other peripherals.
- Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
- Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
- Ability to obtain a security clearance, which includes US citizenship.
- Experience with Windows Server 2016 and above.
- Experience with Microsoft 365 office applications.
- Experience with Avamar.
- Experience with Veeam backup software.
- Knowledge of Cisco VoIP phone administration.
- MCSE, A+, Net+, Security+ certifications.
- Antivirus and WSUS.
- Bachelor's degree in MIS, CS, or other IT-related field.
- DoD experience.
- Understanding of IT security best practices.
- Secret Security Clearance – Active or Inactive.
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