Shelter Operations Coordinator

1 week ago

Tacoma, Washington, United States Low Income Housing Institute Full time
Job Overview

Position Title: Shelter Operations Coordinator

Organization: Low Income Housing Institute

Location: Tacoma, WA

REPORTS TO: Shelter Operations Manager

WORK SCHEDULE: Full-time, Monday through Friday, 5 PM to 1 AM

COMPENSATION: Competitive hourly rate

EMPLOYEE BENEFITS: Comprehensive medical, dental, and vision coverage, retirement plans, life insurance, long-term disability insurance, and paid sick leave. Employees accrue vacation time and receive paid holidays (prorated for part-time staff).

Position Classification: Non-exempt. This role is part of a unionized workforce represented by Local 8 of the Office of Professional Employees International Union (OPEIU).

This role is crucial in overseeing activities within the shelter, ensuring a secure environment for all participants. The Shelter Operations Coordinator will also provide emergency support as necessary and collaborate closely with other shelter staff, including the on-site Case Manager and the Shelter Operations Manager.

Key Responsibilities:

  • Maintain a safe, clean, and harmonious atmosphere within the shelter.
  • Assist clients in completing necessary paperwork for their stay. Monitor individuals entering and exiting the facility, maintaining logs and documenting incidents.
  • Engage with local residents, manage donations, and provide outreach.
  • Ensure a visible presence within the shelter, assisting program participants and enforcing established rules and policies.
  • Oversee safety, security, and cleanliness within the shelter, contributing to a team that provides 24/7 coverage. Monitor entry and exit points to deter theft, violence, vandalism, and rule violations.
  • Perform light maintenance and janitorial duties in common areas, including kitchens, bathrooms, and grounds.
  • Assist in organizing shelter meetings and delegate daily and weekly tasks to program participants.
  • Prepare vacant units through light maintenance and cleaning, coordinating with vendors as needed. Maintain an inventory of essential supplies and place orders accordingly.
  • Address concerns and inquiries from program participants.
  • Provide feedback to the Case Manager and Shelter Operations Manager regarding ongoing operations and participant welfare.
  • Respond to emergencies, being on-call and conducting grounds checks. In case of emergencies, contact emergency services and notify management of incidents and safety concerns.
  • Must be capable of lifting at least 25 pounds.
  • Perform additional duties as assigned.

Qualifications:

  • Demonstrated ability to work independently with minimal supervision.
  • At least one year of experience in maintenance, customer service, or management.
  • Proven ability to work sensitively with diverse populations, including considerations of cultural, racial, gender, mental health, and socioeconomic factors, with a commitment to addressing homelessness.
  • Experience working with low-income individuals.
  • Strong problem-solving and conflict resolution skills.
  • Excellent communication abilities.
  • Must successfully pass background checks and drug screening.

About the Organization:

The Low Income Housing Institute (LIHI) has a long-standing commitment to providing low-income housing and innovative solutions to homelessness. With a history of developing and managing affordable housing, LIHI advocates for housing justice and offers supportive services to those in need. Our organization operates numerous housing units and is recognized for its efforts in addressing homelessness through various programs, including tiny house villages. LIHI is dedicated to creating equitable communities and fostering environments where individuals can thrive.

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