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Customer Service Agent

1 month ago

High Point, North Carolina, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

**Key Responsibilities:**

* Assist customers with inquiries, complaints, and policy changes
* Provide accurate and timely information regarding insurance products and services
* Process policy applications, renewals, and cancellations
* Handle billing and payment inquiries
* Resolve customer issues and complaints in a professional and efficient manner
* Collaborate with team members to ensure customer satisfaction
* Maintain accurate customer records and update information as needed
* Follow company policies and procedures to ensure compliance with insurance regulations
* Stay updated on industry trends and changes in insurance policies
* Continuously improve knowledge and skills through training and development opportunities

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.**