Customer Service Representative

2 days ago


High Point, North Carolina, United States Philip Piersol - State Farm Agent Full time
Job OverviewAs a service representative with Philip Piersol - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, collaborating with our team members, and anticipating the needs of our community members.

We are seeking a customer-focused and empathetic team member who is driven to provide outstanding service and support to our clients. If you are a strong communicator with a desire to make a difference, we encourage you to apply.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records.
  • Assist with customer retention strategies to ensure long-term relationships.
  • Collaborate with other departments to ensure seamless customer satisfaction.
Requirements
  • Strong communication and problem-solving skills.
  • Experience in customer service is preferred, but not required.
  • Ability to handle high-pressure situations calmly and professionally.


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