Health Insurance Call Center Agent Position

4 weeks ago

High Point, North Carolina, United States MCI Military Recruitment Full time
Job Title: Health Insurance Call Center Agent

At MCI, we are seeking a highly motivated and dedicated Health Insurance Call Center Agent to join our team. As a Health Insurance Call Center Agent, you will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Key Responsibilities:

  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements:

  • A high school diploma or equivalent.
  • A valid Healthcare Insurance License.
  • Previous call center experience is preferred.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent oral and written communication skills.
  • Strong organizational abilities and interpersonal skills.
  • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
  • Capable of functioning efficiently in a fast-paced environment.
  • Dependable in completing assignments and maintaining attendance.

Working Conditions:

  • This job operates in a professional office environment.
  • The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
  • The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
  • The employee may occasionally be required to move about the office to accomplish tasks.

Compensation and Benefits:

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

About MCI:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

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