Customer Experience Representative

4 weeks ago


High Point, North Carolina, United States Jeff Fuller - State Farm Agent Full time
Job Description
As a Customer Experience Representative with Jeff Fuller - State Farm Agent, you will play a vital role in promoting State Farm's premier insurance and financial service products. Your primary responsibility will be to forge enduring customer relationships and proactively follow up to ensure continued satisfaction. You will employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Additionally, you will drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Key Responsibilities:

* Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
* Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
* Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

As an Agent Team Member, you will receive:

* 401(k)
* Hourly pay plus commission/bonus
* Paid time off (vacation and personal/sick days)
* Flexible hours
* Professional development
* Abundant opportunities for career advancement within our agency

Requirements:

* Genuine interest in marketing products and services that align with customer needs and preferences.
* Exceptional communication skills across all channels - written, verbal, and attentive listening.
* A people-centric mindset with a keen eye for detail.
* Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
* Proficiency in learning and navigating computer functions efficiently.
* Collaborative spirit, thriving in a dynamic team environment.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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