Customer Service Ambassador

1 day ago


Virginia Beach, Virginia, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting U-Haul's products and services.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing personalized support and resolving any issues that may arise.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Operate U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer customer questions and provide education on U-Haul products and services, promoting upselling and cross-selling opportunities.
  • Prepare rental invoices and process equipment returns, ensuring accurate and timely transactions.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fuel propane and operate a forklift, maintaining a high level of safety and efficiency.
  • Participate in ongoing training and education through U-Haul University, staying up-to-date on the latest products and services.
Requirements
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and dynamic, with moderate risks and discomforts requiring special safety precautions. The physical demands of the job include long periods of standing, moving around, and lifting equipment weighing up to 50 pounds.

Benefits
  • Career stability and opportunities for advancement.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.


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