Parts Counter Specialist

2 weeks ago

Reno, Nevada, United States Wise Auto Group Full time
Job Overview

Wise Auto Group has been a leader in the automotive industry for over 30 years. We are committed to hiring individuals who are passionate about their work and eager to excel in their careers. Our environment encourages personal and professional growth, making your time with us more than just a job—it's a pathway to a fulfilling career.

We seek individuals who aspire to:

  • Elevate standards in the Automotive Sector
  • Advance their professional development
  • Gain insights from industry experts
  • Embark on a long-term CAREER journey

Compensation: $16.00/hr - $20/hr

The Parts Counter Specialist plays a crucial role in delivering exceptional customer service and managing retail sales within our Parts Department. Key responsibilities include assisting customers in selecting the right parts, maintaining inventory, and ensuring a smooth sales process. Ideal candidates will possess a friendly demeanor, excellent communication skills, and a proactive attitude, with a preference for prior experience in an automotive dealership setting.

Key Responsibilities
  • Assist customers (both retail and shop) in identifying necessary parts in a courteous and efficient manner.
  • Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
  • Handle phone inquiries, providing accurate price quotes and relevant information.
  • Deliver high-quality service to both internal and external clients.
  • Manage order fulfillment from stock.
  • Alert the parts manager regarding out-of-stock items or urgent shop materials.
  • Source out-of-stock parts from external suppliers and place emergency orders as needed.
  • Notify service advisors and customers when special orders arrive.
  • Follow up on back-ordered items.
  • Regularly verify will-call and back-order files, returning or restocking items as necessary.
  • Ensure all internal parts requests are accurately billed on service repair orders.
  • Process payments from retail customers or obtain credit approvals.
  • Issue credits for returned parts, ensuring the original invoice or its number is available for verification.
  • Maintain cleanliness and organization in both front and rear counter areas.
  • Participate in all available training programs.
  • Stay updated on new products and product updates.
  • Collaborate with the parts manager to maintain a lost sales tracking program.
  • Uphold a professional appearance at all times.
  • Perform other assigned tasks as needed.
Qualifications
  • Minimum of 3 months of relevant experience or training; or a combination of education and experience.
  • Experience in both front and back parts counter operations is preferred.
  • Strong communication and customer service skills.
  • Proficient in math and reading comprehension.
  • Basic understanding of distribution center functions.
  • Ability to lift up to 60 lbs and work at heights of 25 feet or more.
  • Willingness to be certified to operate a forklift within 90 days of hire.
  • Must be 18 years of age or older.
  • Preferred experience in warehouse operations and material handling equipment.
  • Computer literacy with the ability to learn new software programs.
  • High school diploma or equivalent preferred.
  • Valid driver's license with a clean driving record.
Benefits
  • Comprehensive Medical, Dental & Vision Insurance.
  • 401k plan with matching contributions.
  • Paid Vacation, Holidays, and Sick Leave.
  • Opportunities for professional growth.
  • Fully paid training programs for rapid advancement, including regular job performance reviews.
  • Employee vehicle purchase plans.
  • A family-oriented culture with a structured environment.
  • Long-term job security.
  • Discounts on vehicles, services, and parts for employees.
  • Employee recognition initiatives.
  • Competitive compensation.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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