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Inside Parts Sales Consultant

2 months ago

Reno, Nevada, United States Goodfellow Full time
Summary/Objective

Goodfellow is seeking an Inside Parts Sales Consultant to enhance our sales operations. In this role, you will be responsible for selling parts to a diverse customer base while identifying new sales opportunities by understanding each customer's unique challenges and requirements. Building strong customer relationships is essential in all interactions. A minimum of 3 years of experience in equipment, truck, or automotive parts counter sales is required. Some responsibilities will involve warehouse tasks.

Key Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Guide customers in selecting necessary parts and recommend complementary items, ensuring they are well-informed about the complete product range.
  • Support Field Technicians in identifying parts needed for ongoing repairs and ensure that a parts requisition is submitted.
  • Utilize catalogs or computer systems to ascertain replacement part stock numbers and pricing.
  • Advise customers on alternatives or modifications when identical replacements are unavailable.
  • Identify required replacement parts based on inspections of old components, customer inquiries, or descriptions of issues.
  • Seek opportunities to deepen customer understanding and establish productive relationships.
  • Process and fulfill telephone orders for parts.
  • Prepare quotes and sales invoices accurately.
  • Handle payment processing or secure credit authorization.
  • Organize orders for daily shipment, delivery, or pick-up.
  • Communicate effectively with customers and colleagues - bilingual skills in Spanish are a plus.
  • Calculate discounts and other figures as needed.
  • Address practical problems and manage various concrete variables in situations with limited standardization.
  • Interpret a variety of instructions provided in written or oral formats.
  • Prioritize and manage multiple requests and responsibilities efficiently and promptly.
  • Exhibit strong phone and interpersonal skills.
  • Demonstrate proficiency in personal computer applications, including record keeping and routine data management.
  • Maintain professionalism in high-pressure situations.
  • Provide exceptional customer service while remaining friendly and professional.
  • Perform routine housekeeping tasks to enhance the presentation of products and the sales area.
  • Be detail-oriented, self-motivated, and capable of working independently.
  • Collaborate effectively within a team, displaying a positive attitude, enthusiasm, and commitment to growth and success.
Competencies:
  • Strong interpersonal abilities.
  • Exceptional communication and customer service skills.
  • Self-driven and capable of independent work.
  • Detail-oriented with the ability to manage multiple tasks.
  • Complex problem-solving capabilities.
  • Team-oriented with a positive outlook and dedication to achievement.
  • Willingness to learn and develop basic sales skills.
Supervisory Responsibilities:

None

Work Environment:

Desk-based work

Physical Demands:

Prolonged periods of sitting at a desk

Travel Requirements:

No travel required

Preferred Education and Experience:
  • Familiarity with ERP systems.
Additional Eligibility Requirements:

Authorized to work in the US. Goodfellow participates in E-Verify.

Affirmative Action/EEO Statement:

Goodfellow is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all employees.

Other Duties:

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.