Retail Front End Supervisor
2 days ago
Compensation for this opportunity is based on candidate experience and position. All associates receive a 30% discount.
The compensation range for this opportunity is $16.00-$17.50.
Job Summary:The Front End Supervisor is responsible for the protection of company assets, under the direction of store management. The Front End Supervisor provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures.
Key Responsibilities:- Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates, including on weekends and holidays as needed.
- Ensure compliance with company policies and procedures through proper handling of all transactions and corresponding documentation.
- Issue associate discounts, price overrides, gift certificates, and any other transactions requiring supervisory involvement.
- Train and supervise all Sales Associates and Secondary Front End Associates.
- Supervise on all front-end policies and procedures.
- Schedule to ensure proper coverage at the front end/service desk.
- Coordinate immediate pre-screening of all applicants by store management.
- Maintain merchandising standards for register end caps and inboards.
- Maintain neat, organized, and safe front end/service desk area.
- Communicate to store management all corporate, associate, and customer issues on a timely basis.
- Properly handle damages and returns daily according to established company procedure.
- Operate a cash register, as needed.
- Minimum 6 months supervisory and customer service desk experience required.
- Experience in a related retail environment preferred.
- Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
- Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.
- Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
- Passionate: You must be passionate about online collaboration and ensuring our clients are successful.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
- Some sedentary activities and near vision use for reading and computer use.
- Responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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