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Patient Services Representative
2 months ago
Penn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals.
We are seeking a highly skilled Patient Services Representative to join our team. As a key member of our outpatient physical therapy department, you will play a vital role in ensuring the highest level of care for our patients.
Key Responsibilities- Provide exceptional customer service to patients, staff, and clinicians
- Conduct comprehensive patient interviews to obtain accurate information
- Verify eligibility and benefits, and obtain authorizations/pre-certifications as needed
- Collect co-pays from patients and post payments
- Communicate with insurance companies to ensure accurate coding and authorization
- Assume the role of scheduler as needed
To be successful in this role, you will need:
- High school graduate or equivalent
- Experience in patient registration and/or insurance verification
- Excellent communication and organizational skills
- Ability to work effectively in a fast-paced environment
We believe that the best care for our patients starts with the best care for our employees. Our comprehensive benefits program includes one of the finest prepaid tuition assistance programs in the region.
Penn Medicine is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
