Operations Manager

7 days ago


Phoenix, Arizona, United States Ryder System Full time
About the Role

Ryder Systems is seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our fleet maintenance facilities, ensuring that our vehicles are properly maintained and that our customers receive exceptional service.

Key Responsibilities
  • Operations Management: Oversee the management of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  • Labor Management: Provide leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Operations Manager, Operations Supervisors, Technicians In Charge, Customer Service Coordinators and Technicians.
  • Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  • Financial Management: Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
  • Asset Management: Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop.
  • Quality Management: Performs complex quality planning by developing corrective action and counter measures to operational quality issues.
Requirements
  • H.S. diploma/GED required.
  • Associate's degree preferred.
  • Bachelor's degree preferred.
  • Four (4) years or more in an operations environment or demonstrated success in a Ryder role required.
  • Three (3) years or more supervisory experience required.
What We Offer
  • Competitive salary range: $85,000 - $95,000 per year.
  • Annual bonus, commission, and/or long-term incentive plan based on performance.
  • Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
  • Tax-advantaged 401(k) retirement savings plan.


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