IT Operations Manager

2 weeks ago


Phoenix, Arizona, United States Western Alliance Bancorporation Full time

Position Title:

IT Manager - Vulnerability Management

Location: Remote

Role Overview:

The IT Manager will oversee a dedicated team of specialists tasked with identifying, analyzing, and mitigating vulnerabilities within the organization's systems. This role is crucial in establishing and upholding policies and procedures related to vulnerability management, ensuring that metrics are accurately reported and communicated.

Key Responsibilities:

  • Lead the development and implementation of a comprehensive patch management strategy that aligns with the organization's security protocols.
  • Maintain and monitor the bank's vulnerability Key Risk Indicators (KRIs) and Service Level Agreements (SLAs) through best practices in patching.
  • Manage the infrastructure of the bank's Microsoft Endpoint Configuration Manager (MECM), ensuring optimal performance across all servers and endpoints.
  • Act as the technical authority for MECM architecture, overseeing the patch deployment lifecycle and conducting rigorous testing prior to production rollouts.
  • Document and maintain patch management records to comply with audit requirements and coordinate with stakeholders to ensure alignment.
  • Supervise daily operations and provide mentorship to team members as needed.

Essential Functions:

  • Ensure the reliable operation of all approved software and operating systems within the bank's environment.
  • Collaborate with senior management and stakeholders to clarify business requirements and resolve system-related issues.
  • Evaluate existing integration capabilities and automation options, proposing solutions that meet organizational needs.
  • Design, implement, and review updates and enhancements to current systems and software.
  • Lead a team in conducting thorough testing and gathering end-user feedback during patch cycles.
  • Stay informed on industry trends and best practices regarding patch management and security protocols.

Qualifications:

  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • A minimum of 8 years of experience in IT infrastructure management and patch management.
  • Proven leadership experience in managing teams within a large organization.
  • Strong ability to communicate effectively through reports, presentations, and other documentation.
  • Eligibility to work in the United States without sponsorship.

Benefits:

We offer a competitive salary and a comprehensive benefits package, including medical and dental insurance, a robust 401(k) matching program, tuition assistance, and wellness initiatives.

About Western Alliance Bancorporation: Western Alliance Bancorporation is dedicated to fostering an inclusive workplace and considers all qualified applicants without regard to race, gender, or other protected statuses.



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