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Operations Manager

3 months ago

Phoenix, Arizona, United States Allied Universal Full time

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Allied Universal Janitorial Services, an Allied Universal Company, is hiring an Operations Manager. The Operations Manager is responsible for staff management, business operations, and customer relations within an assigned geographical area for a leading nationwide provider of Janitorial services in Retail, Facilities, Education, and Commercial Office Buildings.

RESPONSIBILITIES:

Team Management

· Recruit for open positions and train all new hires

· Manage site supervisors and employees by providing ongoing guidance, training and feedback

· Proactively identify performance issues and provide immediate feedback

· Control all time-off requests by planning, approving and scheduling yearly vacation needs and monitoring PTO limits

· Maintain safety regulations at all client sites Business Operations

· Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality

· Implement cost reduction, profit enhancing strategies

· Direct and execute new customer/contract start-up operations and implement services in a timely and cost-effective basis

· Financially manage and ensure account profit and productivity goals are met

· Introduce new products and/or services

· Identify ongoing financial and operational efficiencies Administration

· Function as communication coordinator and liaison between customer, corporate and field organizations

· Perform payroll functions by submitting approved work hours

· Facilitate on-boarding for all new hires and forward paperwork to Human Resources Travel

· Valid driver's license required

· Drive company vehicle an average of 50 miles a day to travel from site to site for daily/weekly/monthly visits to customer/site locations.

· Expected to adhere to the company's driver policies and procedures.

QUALIFICATIONS:

  • High School diploma equivalent (e.g., GED)
  • Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance business
  • Experience with the development and maintenance of budgets and labor costs and monitoring financial information
  • Strong interpersonal skills; able to effectively influence others through positive, proactive communication style
  • Leadership skills with ability to positively impact customer and employee relations
  • Excellent attentive and active listening skills
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Proficiency in all Microsoft Office applications and able to effectively utilize all available office management technology
  • Sound independent judgment and discretionary skills
  • Outstanding oral and written communication skills
  • Results-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identification

PREFERRED QUALIFICATIONS:

  • College degree in Business Administration/Management
  • Experience working with and negotiating union contracts
  • Ability to speak, read, and write the Spanish language

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .

Job ID:

Location: United States-Arizona-Phoenix

Job Category: Management