IT Operations Manager

2 weeks ago


Phoenix, Arizona, United States Western Alliance Bancorporation Full time

Position Title:

IT Manager - Vulnerability Management

Location: Not Specified

Role Overview:

As the IT Manager, you will spearhead a team of experts dedicated to identifying, analyzing, and addressing vulnerabilities within our IT infrastructure. Your primary responsibilities will include:

  • Leading the development and implementation of a comprehensive vulnerability management program aligned with organizational security standards.
  • Establishing and maintaining policies and procedures related to vulnerability management, ensuring all team members are well-trained and informed.
  • Overseeing the accurate and timely reporting of vulnerability metrics to stakeholders.
  • Conducting research on emerging vulnerabilities, including Zero Day threats, and assessing their potential impact on the organization.

Key Responsibilities:

• Design and execute a robust patch management strategy that meets the organization's security requirements.
• Maintain the organization's Key Risk Indicators (KRI) and Service Level Agreement (SLA) standards through best practices in patching.
• Manage the MECM infrastructure, ensuring optimal performance across all servers and endpoints, while continually enhancing software and patch delivery for improved deployment rates.
• Serve as the technical authority for MECM architecture, ensuring efficient operations.
• Supervise the patch deployment lifecycle, including rigorous testing protocols prior to production rollouts, and prioritize deployments based on vulnerability severity.

Essential Functions:

• Ensure reliable operations of all approved software and operating systems within the organization.
• Collaborate with senior management and stakeholders to define business requirements and system objectives, addressing any business systems challenges.
• Evaluate existing integration capabilities and automation options, providing recommendations for feasibility and functionality improvements.
• Oversee the testing, configuration, and patching of operating systems and relevant software.
• Assess and enhance the effectiveness of current patching processes, implementing continuous improvement initiatives.

• Lead a team that conducts thorough testing, including gathering end-user feedback, for all patching cycles.
• Uphold the organization's commitment to risk management and the protection of system integrity and data confidentiality.

• Stay updated on the latest industry trends and technologies, particularly regarding Microsoft patching best practices.
• Ensure that the team meets deadlines while delivering exceptional service quality.

Qualifications:

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.
• A minimum of 8 years of experience in IT infrastructure leadership and patch management.
• Proven leadership experience managing teams within a large organization.
• Ability to thrive in a collaborative, team-oriented environment.
• Proficiency in preparing reports, proposals, and presentations using various analytical tools.

Benefits:

We offer a competitive compensation package, including medical and dental insurance, retirement plans, tuition assistance, and wellness programs. You will also gain valuable insights into the operational and financial management of a successful organization, enhancing your professional growth.

About the Company:

Western Alliance Bancorporation is dedicated to equal employment opportunities and considers all qualified applicants without discrimination. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process.



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